Refund policy
RETURNS & EXCHANGES
If you wish to return an item, this must be done within 14 days of the item being collected from your retailer, or delivered to your home. If you have chosen to pick up the item in the store, you have a 14-day exchange and return right from the day the package is picked up. Contact us at customercare@ccshoes.se and specify whether it concerns a return, exchange, or complaint. It is your responsibility to package the shipment so that the item and its carton cannot be damaged during return shipping. Refund/credit of invoice will be made after we receive the return, upon refund to your account used for the order. The item will be returned in the same condition as it was received. The shoes must be returned in their original box which must be intact as we consider the box to be part of the goods. Please note that shoes must be tested on a mat to prevent wear and tear if you wish to exchange or return them. It is important that the soles of the shoes are intact. The right of return does not apply if the shoes have been tried on so that wear, dirt or changes in the shape of the material are visible. It is up to CC Shoes to assess the condition when accepting a return.
- The cost of a return within Sweden is 79 SEK, deducted from the order amount upon receipt of your return.
- Returns within the EU cost 19 EUR.
- Returns from the rest of the world cost 399 SEK or the equivalent amount in your currency.
Refund obligation
CC Shoes shall, if you have exercised your right of withdrawal, refund what you have paid for the goods as soon as possible or at the latest within 30 days from the date on which we received the goods. See also the Swedish Consumer Agency's Distance Contracts Act & E-Commerce.