Information & FAQ | CC Shoes

ITALIAN HANDCRAFT - SCANDINAVIAN AESTHETICS, SINCE 1978

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Orders & Availability

Can I find my size in the Sturegallerian store?

Yes. Our online store and boutique share the same inventory. If you see it online, it’s also available in-store. Contact us to ask about incoming sizes or pre-orders.

Which size should I choose?

We carefully test each model for fit. On the product page, sizing is noted like this:
+1 = runs large
-0.5 = runs small
+/-0 = true to size
Still unsure? Contact us for personal sizing advice.

Can I try the shoes on at home?

Yes. You’re welcome to try your shoes on a clean surface at home. Returns are accepted as long as the item is unused and in original condition.

How do I get notified when a size is back?

If your size is sold out, click “Notify me” on the product page and enter your email. You’ll be first to know when it’s back or open for pre-order.

Shipping & Delivery

What are the shipping costs and delivery times?

– Pick-up in store (Stockholm): Free
– Sweden (DHL Service Point): 79 SEK, 2–4 business days
– EU (DHL Parcel Connect): 199 SEK, 2–7 business days
– Rest of world (DHL Express): 399 SEK, 2–7 business days

Which countries do you ship to?

We ship worldwide.

Returns & Exchanges

Do you accept returns on sale items?

Yes, for all online orders. We always offer 14-day returns — including sale items and in-store pick-up. The 14 days are counted from the day you receive your order.

How do I return or exchange my order?

Visit our store och register a return by scanning the QR-code on the attached packing slip or follow this LINK. Returns are processed within 5 business days after the item arrives. Please make sure your item is unused and returned in its original condition.

Can I return or exchange in the store?

Yes. You are always welcome to return or exchange your online order in our boutique in Sturegallerian.

Payments

What payment methods do you accept?

Visa, Mastercard, American Express, Klarna (invoice, campaign offers, installments), Shop Pay, Apple Pay.

Contact & Support

How do I contact you?

For general questions and purchase guidance:
+46 8 611 09 30
info@ccshoes.se
Instagram DM

For post-purchase related questions, contact our Customer Care:
+46 8 611 49 60
customercare@ccshoes.se

What if my order is damaged in transit?

All shoes are quality-checked before dispatch. If your package is visibly damaged upon arrival, please contact Customer Care immediately.

GENERAL TERMS

By placing an order on ccshoes.se, you agree to the terms below. All purchases are for personal use or as a gift. A confirmation email is sent after each order – please make sure your contact details are correct.

We reserve the right to refuse an order if payment is not authorized, or if the item is no longer in stock.

PRODUCT INFORMATION

We aim to show accurate colors and details in all images. However, some variation may occur depending on screen and device settings.

All sizes are listed in European sizing. Fit notes are included on each product page, but every foot is unique – we’re happy to assist with personal advice.

SHARED INVENTORY

Our online shop and physical boutique share the same stock.

This means:
– What you see online is also available in-store
– Some shoes may have been gently tried on in-store
– If an untried pair is available, we will send that one

We carefully check all items before shipping. If any noticeable signs of wear appear, we will contact you first.

During campaigns, stock updates may be slightly delayed. If your item sells out in-store before your order is processed, we’ll notify you and release the payment hold.

PRICES & PAYMENT

All prices are shown in SEK and include 25% VAT.

We accept:
– Klarna (card, invoice, installments)
– PayPal (account or card)
– Visa, Mastercard, American Express, Apple Pay

Your payment is only completed once we confirm your order is available.

RETURNS & EXCHANGES

You have 14 days to return or exchange your order, starting from the day you receive it (or collect in-store).
Contact us at customercare@ccshoes.se before sending anything back. Items must be unused, in original condition, and returned in the original box (with dust bag if included). Try shoes on a clean surface to avoid wear on the soles.

Return shipping fees:
– Sweden: 79 SEK
– EU: €19
– Rest of world: 399 SEK
Exchanges are free of charge.

Refunds are issued within 30 days of receiving the return. Please refer to the Swedish Distance Sales Act for full details.

DAMAGED ITEMS

All items are quality-checked before shipping. If your package appears damaged on arrival, report it to us immediately.

DATA PROTECTION (GDPR)

We collect only necessary personal data to process your order. This includes name, contact details, delivery address and payment information.

Data is stored securely and never shared with third parties outside of necessary services (e.g. Klarna, shipping providers). You have the right to request, change or delete your data at any time. Contact us at info@ccshoes.se.

SHIPPING OPTIONS

Sweden
Pick up in store – Free
Collect your order at our boutique in Sturegallerian. You’ll receive an email when it’s ready. Bring ID (and recipient’s ID if collecting for someone else). Pick-up within 7 days.

DHL Service Point – 79 SEK
2–4 business days
Delivery to your nearest DHL agent. Notification via SMS.

EU
DHL Parcel Connect – €19
2–7 business days
Delivery to a nearby service point. Notification via SMS or email.

Rest of the world
DHL Express Worldwide – 399 SEK
2–7 business days
Delivered to your home address. Notification via DHL.

TRACKING & SUPPORT

A tracking number is sent via email once your order leaves our warehouse.
Questions? Contact us at info@ccshoes.se

CUSTOMS & IMPORT FEES

International orders may be subject to local customs duties, VAT or import fees. These are not included in your order total and are not refundable by CC Shoes.

UNCLAIMED PARCELS

For unclaimed packages, we reserve the right to charge return shipping and handling fees (currently 199 SEK).

PACKAGING & CLIMATE IMPACT

All orders are packed with care using minimal, recyclable materials.

– 100% green electricity (Miljötrygg certificate 2908432)
– Compostable paper shipping bags
– Reused boxes where possible
– Optimised packing to reduce air and waste

We carbon-offset all shipments through certified environmental projects.

DAMAGE IN TRANSIT

If your package appears visibly damaged before opening, please report it to us immediately at info@ccshoes.se.

YOUR PRIVACY MATTERS

When you shop with us, you trust us with your information. We take that seriously – and treat your data the same way we’d want ours to be treated.

WHAT WE COLLECT

We only collect what we need to fulfil your order:

– Name and shipping address
– Email and phone number (for communication and delivery updates)
– Payment details (handled securely via Klarna or PayPal)

If you choose invoice payment, Klarna may require your personal ID number for verification.

HOW WE USE YOUR INFORMATION

We use your data to:

– Process and deliver your order
– Communicate order status or important updates
– Send occasional newsletters (only if you’ve opted in)

You can unsubscribe from newsletters at any time via the link in the email.

COOKIES

We use cookies to:

– Keep your items in the shopping cart
– Understand how our site is used (via Google Analytics)
– Show relevant ads (via AdRoll Remarketing)

You can manage your cookie settings in your browser at any time.

DATA SHARING

We never sell or share your information with third parties, except where required by law or to fulfil your order (e.g. Klarna, DHL).

YOUR RIGHTS

You have the right to:

– Access the data we store
– Request correction or deletion
– Ask to be removed from our newsletter database

To make any request, contact us at info@ccshoes.se.

COMPANY INFORMATION

C.C. Skor AB
Org.nr 556196-5863
Sturegallerian, Stureplan 1
Grev Turegatan 11c
114 46, Stockholm, Sweden