CONDITIONS OF PURCHASE
By shopping from CC Shoes Online Shop you agree with these conditions. All deliveries and services shall be carried out according to CC Shoes Online Shop's terms and conditions. Unless CC Shoes Online Shop has expressly accepted the validity of a condition in writing, we cannot accept any conditions from you that conflict with, or deviate from, our terms of purchase.
We have made every effort to reproduce all colors accurately on CC Shoes Online Shop. However, we cannot guarantee that the delivered item will have exactly the color and appearance that you perceive on your screen due to the color settings and display type of your computer/smartphone/tablet. We are not responsible for the color reproduction on your computer screen. CC Shoes Online Shop reserves itself for changes in the range and has the right to remove items from the range before a purchase has been completed. We reserve ourselves for any final sale of goods in the range. CC Shoes Online Shop reserves itself for any printing errors in texts and current prices.
The sizes on CC Shoes Online Shop vary with the different brands. However, we try, as far as possible, to give an indicative description of the size and fit of each shoe model. Because every foot is unique, we cannot take responsibility for ensuring that the description matches your experience of the size and fit of the shoe.
All prices on CC Shoes Online Shop are stated in SEK and include 25% VAT.
When placing an order, you will be asked to provide Klarna or Paypal with your payment information. It is your responsibility to provide valid and correct information and that you are the person referred to in the invoice information you have provided. Purchases on CC Shoes Online Shop are only for the purpose of personal use or as a gift. When ordering on the CC Shoes Online Shop, we will send a confirmation to your e-mail address. Please note that it is very important that you provide a valid email address in order to receive your order confirmation. We reserve the right not to accept your order if we do not receive authorization for your payment.
The CC Shoes Online Shop and the physical CC Shoes store share an inventory.
This means that some shoes sold through the CC Shoes Online Shop may have been tried on by customers in the store. Of course, we will send an untested pair if it is in stock. If the shoes have been tried on, we check them very carefully. Slight wear and tear on the outsole may occur, but if we see clear deviations - in the form of color changes, wear and tear, etc. The most important thing for us is that you as a customer are ultimately satisfied, so we make sure to find a satisfactory solution if this situation should arise. Shared stock also means that our online shop may not always be updated with the right size availability. This is particularly common during campaigns as the turnover of goods is much higher. When an item is sold on the CC Shoes Online Shop, the specified amount is reserved in your account until we confirm that your order is available. If the item you ordered has already been sold in the store but has not been updated on CC Shoes Online Shop, we will notify you and immediately release the reservation of the money in your account. However, this risk is very small.
Choose between Klarna Checkout and PayPal. With Klarna, you can choose to pay by Card (Visa, Mastercard), Internet banking, invoice (14 days), campaign payment or installment payment at your own pace.
If you choose PayPal, you can either pay with your PayPal account or Card (Visa, Mastercard, American Express and Discover). The specified amount is only reserved in your account until we confirm that your order is available. We handle your personal and payment information as safely as we can, but in the event that a third party gains unauthorized access to our customer data, we cannot be held responsible for the loss.
RETURNS & EXCHANGES
If you wish to return an item, you must do so within 14 days of the item being collected from your agent or delivered to your home. If you have chosen to pick up the product in the store, the 14-day exchange and return right applies from the day the package was picked up. In the event of a desired return or size change, you fill in the accompanying return form. It is your responsibility to package the shipment so that the product and its carton cannot be damaged during the return shipment. The refund/crediting of the invoice will take place after we have received the return, by refunding to your account used for the order. The product is returned in the same condition as it was received. The shoes must be returned in their original box which must be intact as we consider the box as part of the product. Any shoe bag must be included in the return shipment. Please note that shoes should be tried on a mat to prevent wear and tear if you want to exchange or return them. It is important that the soles of the shoes are intact. Use the return shipping label provided or email firstname.lastname@example.org and we will email you a return shipping label. Return shipping is free except for orders from abroad when return handling and cost is the customer's responsibility. The right of withdrawal does not apply if the shoes have been tested so that it is visible in the form of wear, dirt or shape changes in the material. It is up to CC Shoes to assess the condition when approving a return.
CC Shoes shall, if you have exercised your right of withdrawal, pay back what you have paid for the goods as soon as possible or at the latest within 30 days from the day we received the goods. See also Konsumentverket distansavtalslagen & E-commerce.
GDPR / Data Protection Act
On May 25, 2018, the Swedish Personal Data Act (PUL) was replaced by the EU's new Data Protection Regulation (GDPR). We want you as a customer to feel safe shopping with us. Below you will find information about what this new law means.
We save the following personal data about our customers:
Orders: IP address, E-mail, Personal/organ number, VAT number, Address, Company, First name, Last name, Address, Postal code, City, Phone number.
Orders are saved for 7 years according to the law.
As a customer, you can request an extract, modification or deletion of this data at any time. Then contact us at 08 - 611 09 30 or email@example.com.
If you believe that CC Shoes processes your personal data in violation of the data protection regulation, you have the right to file a complaint with the Data Inspectorate at firstname.lastname@example.org.